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Service Management: Operations Strategy Information Technology ISE
Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic.Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment.This edition continues to acknowledge and emphasize the essential uniqueness of service management. The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors.The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic.The integration of technology, operations, and human behavior is recognized as central to effective service management.Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. Each chapter begins with a vignette of a well-known company to motivate the reader and illustrate the strategic nature of the topic to be covered.Each chapter has a preview, a closing summary, key terms and definitions, a service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases.
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Information Technology Governance and Service Management : Frameworks and Adaptations
Increasingly, information technology governance is being considered an integral part of corporate governance.There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management.A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
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Public Service Information Technology : The Definitive Manager's Guide to Harnessing Technology for Cost-Effective Operations and Services
Public Service Information Technology explains how all areas of IT management work together.Building a computer-based information system is like constructing a house; different disciplines are employed and need to be coordinated.In addition to the technical aspects like computer networking and systems administration, the functional, business, management, and strategic aspects all are equally important.IT is not as simple as expecting to use a software program in three months.Information Technology is a complex field that has multiple working parts that require proper management.This book demystifies how IT operates in an organization, giving the public manager the necessary details to manage Information Technology and to use all of its resources for proper effect. This book is for technical IT managers and non-technical (non-IT) managers and senior executive leaders.Not only will the Chief Information Officer, the IT Director, and the IT Manager find this book invaluable to running an effective IT unit, the Chief Financial Officer, the HR Director, and functional managers will understand their roles in conjunction with the technical team.Every manager at all levels of the organization has a small yet consequential role to play in developing and managing an IT system.With practical guidelines and worksheets provided in the book, both the functional team and the technical team will be able to engage collaboratively to produce a high-quality computer-based information system that everyone involved can be proud to use for many years and that can deliver an effective and timely public program to citizens. This book includes: Multiple layers of security controls your organization can develop and maintain, providing greater protection against cyber threats. Job-related worksheets you can use to strengthen your skills and achieve desired program results. Practices you can apply to maximize the value of your contracts and your relationships with for-profit companies and other contractors. New method for deciding when contracting or outsourcing is appropriate when internal resources are not available. Improved method for estimating intangible benefits (non-financial gains) attributable to a proposed project. An approach to deciding what parts of a business process should or should not be automated, paying critical attention to decision points and document reviews.
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Involving Service Users in Social Work Education, Research and Policy : A Comparative European Analysis
During recent decades a strong interest has grown in actively involving service users in social work education, research and policy development.Drawing on a major European Social Fund project, this book presents an overview of inspiring collaborative models that have proven their efficacy and sustainability.Contributions from service users, lecturers and researchers from across Europe provide detailed case studies of good practice, exploring the value framework behind the model and considering their added value from a user, teacher and student perspective. The book concludes with a series of reflective chapters, considering key issues and ethical dilemmas.
Price: 26.99 £ | Shipping*: 3.99 £
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What exactly does a specialist in information technology for data and process analysis do?
A specialist in information technology for data and process analysis is responsible for analyzing and interpreting data to identify trends, patterns, and insights that can be used to improve business processes and decision-making. They use various tools and techniques to collect, clean, and analyze data, and then present their findings to stakeholders in a clear and understandable manner. They also work to identify areas for process improvement and develop strategies to optimize workflows and increase efficiency. Overall, their role is to leverage technology and data to drive informed decision-making and improve business operations.
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Was the information service billed for 4990 euros?
Yes, the information service was billed for 4990 euros.
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What does the term Internet data service mean?
Internet data service refers to the provision of internet connectivity to users through various means such as cable, DSL, fiber optics, or wireless technology. It allows users to access and transmit data over the internet, enabling them to browse websites, send emails, stream videos, and more. Internet data service providers offer different plans and speeds to cater to the diverse needs of users, ensuring a reliable and fast internet connection for both personal and business use.
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How do I activate the mobile data service?
To activate the mobile data service on your phone, you will need to go into your device's settings and find the "Mobile Data" or "Cellular Data" option. Once you locate this, you can toggle the switch to turn on the mobile data service. If you are unable to find this option, you may need to contact your mobile service provider for assistance in activating the mobile data service on your device.
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Quantitative Longitudinal Data Analysis : Research Methods
First published Open Access under a Creative Commons license as What is Quantitative Longitudinal Data Analysis?, this title is now also available as part of the Bloomsbury Research Methods series. Across the social sciences, there is widespread agreement that quantitative longitudinal research designs offer analysts powerful scientific data resources.But, to date, many texts on analysing longitudinal social analysis surveys have been written from a statistical, rather than a social science data analysis perspective and they lack adequate coverage of common practical challenges associated with social science data analyses. This book provides a practical and up-to-date introduction to influential approaches to quantitative longitudinal data analysis in the social sciences.The book introduces definitions and terms, explains the relative attractions of such a longitudinal design, and offers an introduction to the main techniques of analysis, explaining their requirements, statistical properties and their substantive contribution.
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Data Analysis in Qualitative Research : Theorizing with Abductive Analysis
From two experts in the field comes an accessible, how-to guide that will help researchers think more productively about the relation between theory and data at every stage of their work. In Data Analysis in Qualitative Research, Iddo Tavory and Stefan Timmermans provide a how-to guide filled with tricks of the trade for researchers who hope to take excellent qualitative data and transform it into powerful scholarship.In their previous book, Abductive Analysis: Theorizing Qualitative Research, Timmermans and Tavory offered a toolkit for innovative theorizing in the social sciences.In this companion, they go one step further to show how to uncover the surprising revelations that lie waiting in qualitative data—in sociology and beyond. In this book, they lay out a series of tools designed to help both novice and expert scholars see and understand their data in surprising ways.Timmermans and Tavory show researchers how to “stack the deck” of qualitative research in favor of locating surprising findings that may lead to theoretical breakthroughs, whether by engaging with theory, discussing research strategies, or walking the reader through the process of coding data.From beginning to end of a research project, Data Analysis in Qualitative Research helps social scientists pinpoint the most promising paths to take in their approach.
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How to write the TSC Service Information
This guide is written to help users to produce Service Information for the NEC3 Term Service Contract (TSC).Good quality Service Information is vital to achieving better outcomes for service contracts, and reducing misunderstandings and disputes.Service Information should be prepared with individual service requirements and the operation of the TSC in mind.ENDORSEMENTSConstruction Clients' Board endorsement of NEC3The Construction Clients' Board (formerly Public Sector Clients' Forum) recommends that public sector organisations use the NEC3 contracts when procuring construction. Standardising use of this comprehensive suite of contracts should help to deliver efficiencies across the public sector and promote behaviours in line with the principles of Achieving Excellence in Construction. Facilities Management Board support for the NEC3 Term Service Contracts The Facilities Management Board of the Cabinet Office UK recognises that the NEC3 Term Services Contracts support good practice in FM Procurement in the public sector. BIFM supports the NEC3 Term Service Contracts
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Delivering Business Analysis : The BA Service handbook
Business analysis is a vital business change function with the potential to offer an efficient and valuable business service.Effective business analysis enables greater project success, informed investment choices and the delivery of beneficial business outcomes.A BA service is essential to modern businesses. Delivering Business Analysis explores the creation and management of a BA service, including strategy definition, recruitment and continuous service improvement.The book explains how to move beyond the BA Community of Practice and embrace a service mindset, as well as how to deliver a BA service offering and move on to co-create business value.This is the first publication to support senior BAs and BA team leaders within their organisations, helping them to engage with their customers and ensure they lead a team with the skills and tools to deliver an exceptional BA service.It is a key text for anyone driving or enabling successful change outcomes who wish to understand the benefits that accrue from adopting a service approach.A comprehensive manual, covering all aspects of establishing and maintaining a BA serviceOffers BA Leaders a timely road map for moving from a standard community of practice to a customer-focused BA serviceA variety of practical and informative case studies is included, each of which focuses on a particular aspect of BA service delivery and leadershipThis guide will enable BA leaders to attract, recruit and retain high-performing business analysts to their organisationsFully aligned with the syllabus for the BCS Professional Certificate in Business Analysis Service Delivery
Price: 39.99 £ | Shipping*: 0.00 £
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What is the fare information service of Deutsche Bahn?
The fare information service of Deutsche Bahn is a tool that allows passengers to check and compare ticket prices for train journeys within Germany and across Europe. It provides information on different ticket options, such as standard fares, saver fares, and special discounts. Passengers can use this service to find the best ticket for their travel needs and budget.
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Can a security service operate without a professional knowledge examination?
No, a security service cannot operate effectively without a professional knowledge examination. Professional knowledge examinations are essential for ensuring that security personnel have the necessary skills and expertise to handle various security situations. These examinations help to assess the knowledge of security laws, regulations, emergency response procedures, and other critical aspects of the security industry. Without a professional knowledge examination, there is a risk of hiring unqualified individuals who may not be able to effectively protect people and property. Therefore, it is crucial for a security service to require professional knowledge examinations for its personnel.
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Why is the data service displayed on the television?
The data service is displayed on the television to provide viewers with additional information and content related to the program they are watching. This can include real-time updates, news tickers, weather forecasts, sports scores, and other relevant information. It enhances the viewing experience by keeping viewers informed and engaged with the latest information while they watch their favorite shows or events. Additionally, it can also serve as a platform for advertising and promotional content.
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How is data protection regulated at the postal service?
Data protection at the postal service is regulated through various laws and regulations that govern the handling of personal information. Postal services are required to comply with data protection laws such as the General Data Protection Regulation (GDPR) in the European Union or the Privacy Act in the United States. These regulations outline how personal data should be collected, stored, and processed, and require postal services to implement measures to protect this data from unauthorized access or disclosure. Additionally, postal services may have their own internal policies and procedures in place to ensure data protection compliance.
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